top of page
  • How do I make a booking?
    Please make your booking on our website: https://www.thetrustydogwash.com.au/
  • What products do you use?
    We use premium grade Petway products. They are naturally based, pH balanced and soap free and provide us with a deep yet gentle cleanse. They smell delicious, too! These products are Australian made and bio-degradable.
  • Can I make recurring bookings?
    Absolutely. We strongly recommend this to keep your dog's coat in healthy maintainable condition.
  • Are you taking new customers?
    Taking new customers.
  • What are your opening hours?
    Monday: 8:00am - 4:00pm Tuesday: 8:00am - 4:00pm Wednesday: 8:00am - 4:00pm Thursday: 8:00am - 4:00pm Friday: 8:00am - 4:00pm Sat/Sun: CLOSED Public Holidays: CLOSED
  • Can I leave my dog with you for the day?
    No. We are appointments only. Drop off is required at the time of your booking and your dog must be picked up within 45 minutes of notification that they are ready.
  • Do you do puppies?
    Yes! We have a page on our website all about puppies so be sure to check it out!
  • Do you do large dogs?
    We love big dogs!
  • Do you do small dogs?
    We sure do :) We love all size dogs.
  • Do you do desheds?
    Yep, that's what we specialise in!
  • Do you take payment over the phone?
    Yes, we take card payments over the phone.
  • Can I cancel the appointment before is starts?
    You can cancel your appointment anytime up until 24 hours prior to your booking. If your appointment is canceled within 24 hours, you may be charged a cancellation fee.
  • My dog is anxious. Can I stay for the groom?
    Due to health and safety reasons, we cannot have our dog parents in our grooming room. Backstreet Espresso and Kenrose Bakery are both nearby, so let us take care of your pup while you enjoy a coffee or sweet treat!
  • Are you mobile?
    NO. Not anymore.
  • Do you do pregnant dogs?
    Only for current customers and if we know the dog very well. Special arrangements must be made. If a dog is booked in for an appointment and is pregnant without our knowledge, they will be turned away.
  • Do you do 1:1 appointments for non-social dogs?
    Yes we do. Most Thursdays between 4:30pm and 7:00pm.
bottom of page