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Frequently Asked Questions
Please make your booking on our website: https://www.thetrustydogwash.com.au/
We use premium grade Petway products, Secret Weapon and Under Water Dog. They are naturally based, pH balanced and soap free and provide us with a deep yet gentle cleanse. They smell delicious, too! These products are Australian made and bio-degradable.
Absolutely. We strongly recommend this to keep your dog's coat in healthy maintainable condition.
We are open to new customers.
We are unable to take new dogs over 35kg, Cobber dogs and Samoyeds.
Current from 6th July 2026 Monday: CLOSEDTuesday: 7:00am - 5:00pmWednesday: 7:00am - 5:00pmThursday: 7:00am - 5:00pmFriday: 7:00am - 5:00pmSat/Sun: CLOSEDPublic Holidays: CLOSED
No. We are appointments only. Drop off is required at the time of your booking and your dog must be picked up within 45 minutes of notification that they are ready.
Yes! We have a page on our website all about puppies so be sure to check it out!
We love dogs up to 35kg.
We sure do :) We love all size dogs.
Yep, that's what we specialise in!
Yes, we take card payments over the phone.
You can cancel your appointment anytime up until 24 hours prior to your booking. If your appointment is canceled within 24 hours, you may be charged a cancellation fee.
Due to health and safety reasons, we cannot have our dog parents in our grooming room. Backstreet Espresso and Kenrose Bakery are both nearby, so let us take care of your pup while you enjoy a coffee or sweet treat!
NO. Not anymore.
No, Highly not recommended. Grooming can be stressful and its not worth putting a un-born litter through it.
We are no longer offering this service.
Absolutely, The Trusty Dog Wash has a dedicated van that is all set up to securely transport your dog either to The Trusty Dog Wash or to your regular vet.
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